MemberMate Service Terms of Use
Last updated: 05 May 2025
1. Parties and Acceptance
MemberMate.ca (the “Site”) and the MemberMate conversational service (collectively, the “Service”) are owned and operated by Advanced Union Technologies Inc. (“AUT”, “we”, “us”, “our”). By accessing or using the Service, you (“User”, “you”) agree to these Website Terms of Use (the “Terms”). If you do not agree, do not use the Site.
2. Description of Service
MemberMate is an experimental AI‑powered chatbot designed to answer questions using labour‑union documents and other materials supplied by participating unions. The Site may also provide informational pages, demos, and support resources.
3. Experimental‑AI Disclaimer
MemberMate employs multiple third‑party AI model providers. Responses may be inaccurate, incomplete, or inappropriate. AUT PROVIDES THE SERVICE “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND. To the fullest extent permitted by law we disclaim all liability for direct, indirect, incidental, consequential, special, or exemplary damages arising from your use of—or reliance on—any response.
4. Permitted Use
You may use the Service only for lawful, non‑commercial purposes and in accordance with these Terms. You agree not to:
- post or transmit content that is unlawful, defamatory, discriminatory, or infringes intellectual‑property rights;
- attempt to reverse‑engineer, scrape, or otherwise access the underlying models or source code;
- interfere with or disrupt the Service or its security measures.
5. Intellectual‑Property Rights
All software, models, text, graphics, and other materials forming the Service are and remain the property of AUT or its licensors. Except for the limited, revocable right to access and use the Site, no licence or right is granted to you.
6. Privacy
Your use of the Service is also governed by the MemberMate Privacy Policy.
7. Modification & Termination
We may modify or discontinue any part of the Service at any time without notice. We may suspend or terminate your access if we reasonably believe you have violated these Terms.
8. Governing Law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. The courts of Ontario have exclusive jurisdiction.
9. Contact
Questions about these Terms may be sent to support@membermate.ca.