Our Custom Training Services
We take pride in crafting a MemberMate experience that feels like an extension of your union. Our training services ensure that MemberMate understands your unique challenges and delivers unparalleled support to your members.
Let Us Tailor
MemberMate for You
1. Training on Your Collective Agreements
Your collective agreement is the cornerstone of your members’ rights and workplace protections. We carefully train MemberMate to interpret and navigate your agreement, so it can provide detailed, clause-specific answers to member inquiries.
- Searchable clauses for faster answers.
- Contextual explanations to help members understand their rights.
- Guidance on key provisions like overtime, leave policies, and more
2. Incorporating Union Bylaws
MemberMate is trained on your union’s bylaws, allowing it to provide accurate guidance on internal union processes, governance structures, and member obligations.
- Clear answers on dues, voting rights, and meeting protocols
- Support for frequently asked questions about union operations.
3. Leveraging Employer-Specific Information
To ensure MemberMate is prepared for employer-related questions, we integrate information from employer policies, websites, and publicly available resources.
- Accurate comparisons between union agreements and employer policies.
- Answers on workplace procedures, benefits, and employment standards.
3. Adapting to Publicly Available Resources
MemberMate can also utilize relevant public information, such as provincial labour laws and employment standards, ensuring comprehensive support for your members.
A Unique Experience for Each Union
Every training session we conduct is focused on creating a unique MemberMate experience for your union. We work closely with your team to ensure MemberMate aligns perfectly with your union’s priorities and values.
Collaborative Approach
We consult with your union leadership to identify key focus areas for MemberMate
Iterative Improvements
Post-deployment, MemberMate continues to learn and improve based on member interactions and feedback
Tailored Functionality
From answering common questions to supporting complex grievances, MemberMate is designed to reflect your union’s culture and specific needs
Why Customized Training Matters
Relevant and Accurate Responses
Members receive answers that are directly relevant to their specific workplace and agreements.
Enhanced Member Trust
A bot trained on your union’s resources builds confidence and credibility among members.
Streamlined Support
MemberMate takes the burden off union representatives by handling repetitive inquiries, allowing reps to focus on critical advocacy and negotiations.
Empowering Union Members with Innovation
With MemberMate, Canadian unions are leading the charge in embracing technology to protect and empower their members. Be part of this revolution and experience how innovation can make your union stronger, smarter, and more effective than ever.